Wachusett Survey Solutions is a positioning supply company based in the heart of Massachusetts around the Quabbin reservoir and Mount Wachusett region, in the city of Gardner.
Wachusett Survey Solutions is here to provide a complete solution to all your positioning needs. We can evaluate the tasks at hand, provide the latest software, hardware and training to implement the most efficient workflow and then start to support it. Wachusett's business is built on fostering long term relationships. All the equipment we sell or re-sell is supported through 20 plus years of experience in the survey and construction industries.
Do you sell basic supplies like stakes, flagging and field books?
Currently we only sell basic supplies within Massachusetts. If you need regular basic supplies and are within MA, Please call to get pricing, shipping lead times and place your order.
Do you provide training?
On site training, webinar based or even over the phone training can be provided as needed. Please inquire for pricing tailored to fit your specific needs. A large library of guides and tutorials can be passed along by request after the purchase of advanced equipment. We can also provide basic training on survey software you will not see on this site including Topcon's Topsurv & Spectra's SurveyPro software.
Do you provide International delivery?
At this time we do not offer international shipping. We only sell to the contiguous United States which allows for simple & free shipping. If the customer arranges and pays for the shipping we would, of course, be happy to sell & drop off the items at a local UPS, USPS or Fed Ex facility.
How do I return an item?
Please call to request an return materials authorization (RMA).
Once you have this number, simply send the item back with the RMA number written clearly on the box to the return address on the original package.
What is your return policy?
30 Day Money back guarantee. A 10-20% restocking fee may apply to some items. See individual product pages for their exact restocking fee. Usually these are set by the manufacturer & therefore required. All refunds are issued within 48 hours of a complete return.
How do I track my order?
Tracking for all orders will be sent to the customer after the item has shipped and tracking has been posted. If you do not receive your tracking information, please inquire at our main number.
Shipping on an order over 50lbs is $5000?
We have set this for some products so that you will call for an accurate estimate of shipping costs. This way you get accurate totals & a correct invoice. The invoice will be emailed to you for final payment instead of using the cart system on this website which has limited shipping estimation abilities.
Office & Showroom hours
You can visit our office & equipment showroom from 9am-5pm Monday thru Friday by appointment only. It is located at 5 City Hall Ave 2nd floor Gardner, MA 01440. Please call at least an hour in advance. It is our intent to expand the showroom within the next 6-9 months to be a convenient location for basic supply pickup during normal business hours. The site will be updated as progress is made.
Address for returns, repairs & packages:
Attn: Wachusett Survey Solutions
89 Glenwood Rd
Rutland, MA 01543
Address for Showroom & Office:
5 City Hall Ave.
Gardner, MA 01440